Phytality Shipping and Returns
Options for various shipping services are available when purchasing our products, including tracked and signed service. Pricing is displayed clearly during online checkout and will depend on your location and order value. Free shipping is available for orders that meet the requirement of being over €149.99 in value. Within EU deliveries are expected within 5-7 working days.
Orders placed before 4pm GMT will be shipped same day where possible.
Note: Please add 1 hour during Daylight Savings Time (DST)
All products are subject to availability and we attempt to dispatch all orders ordered before 3pm the same working day. If you have not received your order within 7 working days please contact us and we will respond to our best ability.
As per EU Directive 1999/44/EC, we can offer full refunds on unopened products if the goods are returned within 14 calendar days from the delivery date. Please contact customer support immediately should you require this facility. Only items that have been purchased directly from us can be returned. Standard but not registered shipping costs will be refunded. Please ensure that the item(s) you are returning is repacked with all the contents it was received with. We ask that you enclose a note with the same name, address and contact number that made the order to fasttrack the refunding process. Item(s) will not be refunded if they are opened, unless faulty. We will not be liable for any damage if you fail to do this.
When making a transaction you will be asked to submit personal information at the checkout to complete the purchase. You will have the option to either create an account to save your information for a later time or checkout as a guest. Data entered shall be stored securely on our website and will only be shared with a third party for purposes of authentication and authorisation of said purchase. By making a purchase you agree to these conditions. You will receive an email when your transaction has been successful and another after shipment. The descriptor that will appear on your bank statement is “Phytality Health”.